Terms of Service

Last updated: 23/12/2025

Welcome to Epack Distributor. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Use of Website

By using this site, you confirm that you are at least 18 years old and are legally capable of entering into binding agreements. You agree to use this website only for lawful wholesale purchasing purposes.

2. Wholesale Orders

Epack Distributor operates primarily as a wholesale distributor.

  • Minimum order quantities may apply.
  • Prices are subject to change without prior notice.
  • All orders are subject to product availability and confirmation.

3. Product Information

We strive to display accurate product descriptions, pricing, and images. However, minor variations in packaging, labeling, or appearance may occur due to manufacturer updates.

4. Payments

All payments must be completed at checkout using approved payment methods. Orders will not be processed until payment is successfully received.

5. Shipping & Delivery

Shipping times are estimates and may vary due to location, carrier delays, or external factors. Epack Distributor is not responsible for delays caused by shipping carriers.

6. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

7. Limitation of Liability

Epack Distributor shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of the updated terms.

9. Contact Information

For questions regarding these Terms, please contact us at:
📧 sales@ecreet247.com

Return Policy

At Epack Distributor, customer satisfaction is important to us. Due to the nature of wholesale distribution, our return policy is outlined below.

1. Eligible Returns

Returns are accepted only under the following conditions:

  • Damaged products upon arrival
  • Incorrect items received
  • Manufacturer defects

All claims must be reported within 3–5 business days of delivery.

2. Non-Returnable Items

The following items are non-returnable:

  • Clearance or final sale items
  • Opened or used products
  • Products returned without prior approval

3. Return Approval Process

Before returning any item, you must contact our support team for authorization. Unauthorized returns will not be accepted.

4. Condition of Returns

Approved returns must be:

  • In original packaging
  • Unused and unaltered
  • Accompanied by proof of purchase

5. Refunds

Once the return is received and inspected, approved refunds will be processed to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

6. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect from Epack Distributor.

7. Contact for Returns

To initiate a return, contact us at:
📧 sales@ecreet247.com
📞 +1 786-941-7747

Note: This policy applies to orders placed through ePackDistributors website only. We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated revision date.